How can we offer technical support for free while other companies must charge $200 to over $1000 per year? It's not easy, but it's also not complicated.

Free technical support is at the core of our mission statement and operating plan. The concept is this. If our software is buggy, not easy to use, or not well documented, we get lots of calls. Because good technical support staff get paid very well, lots of calls cost us a lot of money. Offering free technical support is good motivation to make sure we do it right the first time.

Why don't we charge for technical support? Again, it's because if we did we could become sloppy with our development which would cause us to not have the best billing and insurance software on the market. You see it goes something like this; If we were to charge for technical support, we would certainly charge more than what it cost, no business works for cost. So that means that we would make money selling technical support. If we make money selling technical support, why would we be motivated to write better quality, easy to use software, with excellent documentation so you don't need to purchase technical support. Well, you get the idea.

Yea, but other companies offer free upgrades with their support agreement you say. Well this is true, but there are two kinds of upgrades, maintenance upgrades that fix problems (you get these free from Saner Software) and feature upgrades. When Saner Software releases a feature upgrade, you can bet it will be feature rich. It has to be because we don't already have your money and we need to show you that your money is well spent. Wouldn't you rather buy software that comes with free technical support and then make the decision about buying an upgrade after seeing what the upgrade contains? Something to think about huh! To ask a question about ShrinkRapt, email TechSupport@SanerSoftware.com